WORK TYPE: Onsite
AGE: 20-34 years
MUST HAVE A WORKING LAPTOP AND BE PROFICIENT IN USING CRW TOOLS
MUST LIVE AROUND OSU AND OSHIE ROAD
We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Agents. In this role, you will provide outstanding support to our clients from the comfort of your home, ensuring their needs are met and issues resolved in a timely, professional manner.
Key Responsibilities
1. Customer Support:
• Respond to customer inquiries via email, phone, and chat.
• Resolve customer complaints by identifying issues, proposing solutions, and following up to ensure resolution.
2. Customer Retention:
• Build strong relationships with customers to ensure satisfaction and loyalty.
• Assist with onboarding new customers and educating them about Tendo’s products and services.
3. Technical Assistance:
• Provide basic troubleshooting support for customers using Tendo’s platforms.
• Escalate technical issues to the appropriate teams when necessary.
4. Data Management:
• Provide feedback to the management team on recurring issues and areas for improvement.
5. Collaboration:
• Work closely with the Customer Success and Product teams to improve customer experiences.
• Participate in virtual team meetings and training sessions.
Qualifications
• A minimum of a Bachelor’s Degree in Business, Communication, or a related field is an advantage.
• Previous experience in customer service or a related field is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and ability to handle challenging situations.
• Proficiency in using CRM tools.
• Ability to work independently and meet deadlines.
• A customer-centric mindset with a passion for delivering exceptional service.
Salary: 1400 - 1600 GHS
Salary
1,400 - 1,600 GHS
Monthly based
Location
Ghana
Ghana