JOB DESCRIPTION
Accountabilities
- Customer Support: Provide exceptional customer support via various channels such as phone, email, chat, and social media. Address customer inquiries, resolve issues, and provide accurate information about our products and services.
- Problem Solving: Analyze customer problems and find effective solutions while adhering to company policies and procedures.
- Product Knowledge: Develop an in-depth understanding of our products and services to assist customers effectively and offer valuable insights.
- Quality Assurance: Maintain high-quality service standards by adhering to company guidelines and conducting regular self-assessments.
- Documentation: Accurately document customer interactions, issues, and resolutions in our CRM system to facilitate tracking and reporting.
- Feedback Management: Gather customer feedback and communicate valuable insights to the relevant teams to improve our products and services continually.
- Compliance: Ensure compliance with regulatory requirements and company policies related to customer interactions and data security.
- Cross-functional Collaboration: Collaborate with other departments, such as product development and sales, to provide a seamless customer experience and share customer feedback for product enhancements.
Skills & Qualifications
- Bachelor's degree in a relevant field (Business, Finance, or related discipline preferred).
- Previous experience in customer service or a related role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Familiarity with fintech products and services is a plus.
- Ability to work in a fast-paced and dynamic environment.
- Proficiency in Microsoft Office Suite and CRM software.
- Strong dedication to maintaining the highest level of professionalism and ethical standards
Employment Type
- This is a contract position, and the mode of work is on-site
- The ideal candidate will have a self-starter attitude with high ownership, self-motivation, and accountability.
Salary
Competitive
Monthly based
Location
Kurmin Musa, Kaduna State, Nigeria
Job Overview
Location
Kurmin Musa, Kaduna State, Nigeria
