JOB DESCRIPTION
What You'll Do
- Collaborate with Zipline’s customers to identify their business objectives, understand their goals, and develop strategies that align with their needs
- Work cross-functionally to launch and expand Zipline’s service to customers, establish & track key success metrics, identify & solve challenges, and drive continuous improvement
- Establish regular communication with customers, lead quarterly business reviews, and maintain engagement through other touchpoints
- Gather customer insights, analyze data, and report relevant findings to both identify growth opportunities as well as guide our product roadmap
- Proactively engage with customer stakeholders to build long-lasting trust
- Advocate for customer needs to help drive product and service improvements, ensuring that our business is developing with our customers as a top priority
What You'll Bring
- 5+ years of experience in customer success, consulting, program management, or operations
- Demonstrated experience leading and driving cross-functional accountability
- Demonstrated experience owning the design, implementation, and optimization of initiatives and action plans
- Ability to build trust quickly because you are authentic, direct, and have strong empathy for customers
- Organization and analysis - you use data to make decisions
- Confident presenting complex solutions in a way that inspires your audience
- Familiarity with the value drivers for recurring revenue businesses
- A focus on continuous learning - it’s how we made it this far!
Salary
Competitive
Monthly based
Location
, Decatur County, Kansas, United States, Kansas, United States
Job Overview
Location
, Decatur County, Kansas, United States, Kansas, United States
