JOB DESCRIPTION
Duties
- Accounts: The Customer Success Manager will be responsible for a high volume of small spend accounts in either our SMB/MM or ENT segments.
- Risk: Identify and flag risks that will lead to customer churn.
- Relationships: Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation
- Product: Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders
- Responsible for providing a high-quality experience to our customers on a day-to-day basis.
- Coordinate with internal stakeholders to ensure timely response and completion of customer requests.
- Drive adoption of platform features that will lead to a better customer experience and better retention.
Requirements
- 2+ years of experience
- You have a past history of elite performance
- Prefer previous CS experience, but ok with folks who have been in advisory roles such as consulting. Need to have previous experience advising customers
- A strong desire to be in the technology space
- A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
- Quantitatively inclined and data savvy, you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
- A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
- Have a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards
- Have a strong analytical foundation with the ability to manipulate and synthesize data
- Are curious by nature and interested in making an impact
Salary
Competitive
Monthly based
Location
Africa, Africa Region, Africa
Job Overview
Location
Africa, Africa Region, Africa
