Job Summary
As a Customer Success Manager, you will be responsible for training and on-boarding new customers and managing the relationship with clients throughout their entire life cycle.
Job Details
- Responsible for training and on-boarding new customers and managing customer relationships through their entire life cycle.
- Assist customers optimize the values/benefits of the software; monitor adoption and diagnose problems so as to develop and execute solutions to ensure the platform is meeting customer expectations.
- Maintain excellent service standards, going above and beyond to ensure customer satisfaction, retention and expansion.
- Identify and escalate issues to the Technical Support team and follow up to ensure resolution within the Service Level Agreement.
- Contribute to SeamlessHR’s revenue by efficient upselling of products and services to customers.
- Process milestones for the clients and employees to work toward
- Assist customers with setting up and navigating software
- Sustain business growth and profitability by maximizing value
- Any other duties that may be assigned.
Requirements
- 3-4 years experience working with a SaaS Company.
- Technical aptitude and the ability to understand and explain complex concepts in simple terms.
- Great interpersonal and relationship-building skills.
- Customer service experience and a customer-centric attitude.
- Highly organized and able to multi-task.
- Self-driven and proactive nature.
- Excellent communication and interpersonal skills.
Salary
Competitive
Monthly based
Location
Lagos, Lagos State, Nigeria
Job Overview
Location
Lagos, Lagos State, Nigeria