What You'll Do:
- Own a book of business with existing customers for expansion and renewals
- Ensure consistent retention of revenue and renewal of all accounts
- Own adoption, training, and development of best practices
- Maintain high levels of customer satisfaction and nurture client health
- Identify paths for the customer to realize value from the entire Motive platform
- Assist in troubleshooting and solving Tier 2 product support issues
- Handle a large volume of email, chat, and phone conversations
- Work with the sales team and Implementation Consultants to ensure a seamless handoff
What We're Looking For:
- 3+ years prior experience in a customer-facing role
- 2+ years prior experience as a CSM or equivalent (owning a renewal target)
- Bilingual fluency in Spanish and English required
- Ownership of revenue and renewals for a named book of business
- Experience working with accounts based in both Mexico and US a plus
- Ability to build and maintain relationships with clients and their key personnel
- Receptive to feedback, willingness to learn and embrace continuous improvement
- Resilient in capacity to deal with pressure and the demands of a fast-paced workplace
- Ability to plan ahead and be resourceful
- Strong sense of ownership for the product
- Logistics experience is a big plus
- Prior sales experience a plus
Salary
Competitive
Monthly based
Remote Job
Worldwide
Job Overview
Location
, Chhindwara, Madhya Pradesh, India, Madhya Pradesh, India