Job Descriptions
Responsibilities
- Guide new customers through the onboarding process, helping them understand and make the most of our products or services.
- Lead training sessions, product demonstrations, and workshops tailored to the specific needs and use cases of each customer.
- Create individualized success plans with key milestones to ensure smooth progress from initial setup to full adoption.
- Act as the primary contact for customers, addressing inquiries, offering guidance, and providing strategic insights.
- Foster and maintain strong relationships with key stakeholders to ensure high levels of customer satisfaction and retention.
- Conduct regular check-ins, business reviews, and performance assessments to keep customers engaged and aligned with their objectives.
- Monitor customer health metrics and satisfaction scores to proactively identify potential risks.
- Work with support teams to troubleshoot and resolve customer issues quickly, ensuring a seamless experience.
- Advocate for customers by sharing feedback with product, sales, and support teams to enhance the product and customer experience.
- Identify opportunities for upselling and cross-selling by highlighting additional features or services that could benefit the customer.
- Drive renewals by ensuring customers realize the product's value and align with their business objectives.
- Prepare and present renewal proposals, ROI analyses, and impact reports to key stakeholders to demonstrate value.
Requirements
- Bachelor’s degree in Business Administration, a related technical field, or equivalent experience.
- At least 5 years of proven experience in Customer Success, Account Management, or a similar customer-facing role, preferably in SaaS or technology.
- Strong understanding of the Technology or Cybersecurity industry.
- Customer-focused mindset with a strong commitment to supporting customers’ success.
- Excellent communication and interpersonal skills.
- Demonstrated ability to manage multiple projects and clients simultaneously.
- Results-oriented, with a focus on meeting targets and goals.
Salary
Competitive
Monthly based
Location
, East Gonja Municipal District, Savannah Region, Ghana, Savannah Region, Ghana
Job Overview
Location
, East Gonja Municipal District, Savannah Region, Ghana, Savannah Region, Ghana
