JOB DESCRIPTION
Key Responsibilities
- Monitor incoming SMS inquiries and existing client communications, responding promptly with empathy and clarity.
- Customer Success Outreach
- Proactively check in on clients to ensure they’re satisfied, aware of next steps, and achieving their wellness goals.
- Consultative Conversations
- Use open-ended questions to understand concerns, goals, and past treatments, providing personalized guidance or resources.
- Scheduling & Coordination
- Manage phone consultations via Calendly (or similar tools) for clients who prefer deeper, real-time discussions.
- Data Capture & Documentation
- Accurately record client interactions and progress notes in our CRM and scheduling platforms
- Follow-Up & Retention
- Support ongoing client engagement by offering additional resources, nudging them to schedule appointments, and addressing any barriers to success.
- Continuous Improvement
- Collaborate with the team to refine onboarding, support, and retention processes based on client feedback and outcomes.
Qualifications
- Strong Communication Skills: Exceptional written and verbal communication for SMS-based and phone interactions.
- Customer Success Mindset: Passion for guiding clients toward successful outcomes, resolving concerns, and celebrating progress.
- Tech Proficiency: Comfortable learning new tools; experience with CRMs, telehealth, or scheduling software is helpful.
- Excel Familiarity: Capable of setting up basic tracking sheets or running simple data reports.
- Healthcare/Wellness Interest: Familiarity with medical or wellness services (telehealth, physical therapy, chiropractic, concierge medicine) is a plus.
- Flexible Availability: Must be able to respond quickly to inbound leads and client messages throughout the day (East Coast business hours, ~16:00–24:00 GMT).
- Attention to Detail: Consistently accurate in updating records, maintaining privacy standards, and following up on next steps.
Salary
Competitive
Monthly based
Location
, East Gonja Municipal District, Savannah Region, Ghana, Savannah Region, Ghana
Job Overview
Location
, East Gonja Municipal District, Savannah Region, Ghana, Savannah Region, Ghana