Our team in Leeds currently has an opening for a Customer Services Co-Ordinator
This role is based in our Leeds office Monday - Friday.
YOUR ROLE & RESPONSIBILITIES
General Responsibilities
To help and contribute to the running of the office
To play a vital role within the Customer Services Team
To promote and reinforce a positive and professional image of Prime Surfactants.
Specific Tasks
Processing Sales Orders including order inputting and order acknowledgements, both over the phone and by email
Generating Picking Lists and Despatch Notes, letting the sample team know what COA’s are required.
Booking transport for customer collections and deliveries
Working alongside Account Managers with new enquiries, pricing, and general emails
Visiting customers with Account Managers
Liaising with the warehouse with regards to customer deliveries, returns and complaints
The logging and upkeep of customer complaints on the Quality Management Log
Generating Sales Returns and booking stock back in
Meeting daily/weekly/monthly deadlines within the Customer Service team
Filing customer price quotes onto the online system; liaising with the customer and their account manager with regard to pricing
General office administration.
Key Skills
Confidence speaking on the phone
Organisational skills
Time Management
I.T. skills including computer operation expertise within Excel and Outlook
General Responsibilities
To help and contribute to the running of the office
To play a vital role within the Customer Services Team
To promote and reinforce a positive and professional image of Prime Surfactants.
Specific Tasks
Processing Sales Orders including order inputting and order acknowledgements, both over the phone and by email
Generating Picking Lists and Despatch Notes, letting the sample team know what COA’s are required.
Booking transport for customer collections and deliveries
Working alongside Account Managers with new enquiries, pricing, and general emails
Visiting customers with Account Managers
Liaising with the warehouse with regards to customer deliveries, returns and complaints
The logging and upkeep of customer complaints on the Quality Management Log
Generating Sales Returns and booking stock back in
Logging Visit Reports from the Sales Team
Meeting daily/weekly/monthly deadlines within the Customer Service tea
Filing customer price quotes onto the online system; liaising with the customer and their account manager with regard to pricing
Daily use of the Sage/Sicon system
General office administration.
Key Skills
Confidence speaking on the phone
Organizational skills
Time Management
I.T. skills including computer operation expertise within Excel and Outlook
YOUR PROFILE
English/Maths GCSE - A-C
Degree or Equivalent experience in Customer Service is required
Driving License is preferable
If this sounds like the right position for you, just click the “APPLY NOW” button.
Salary
Competitive
Monthly based
Location
, Ouaka, Ouaka, Central African Republic, Ouaka, Central African Republic
, Ouaka, Ouaka, Central African Republic, Ouaka, Central African Republic