Are you ready to make a meaningful impact in education?
What if you could ensure teachers and students unlock their full potential?
Imagine being the voice that transforms customer challenges into seamless solutions.
At AQA, we're more than just an awarding organisation-we inspire, innovate, and empower. By joining our Customer Services team, you'll be part of a collaborative group of advisers who provide exceptional support. You'll play a key role in shaping how educators and learners experience our innovative products and services.
As a Customer Service Adviser in the Hypercare team, you'll assist customers through various channels, including phone, email and live chat. You'll handle a variety of queries, from simple to technical, proactively anticipate customer needs and resolve issues quickly. You'll also work closely with other teams at AQA to share customer insights, support new product launches and help improve the overall customer experience.
What's in it for me?
A purpose-driven role: Help educators and learners achieve their goals.
Varied responsibilities: Handle customer queries across multiple channels, resolve technical issues and anticipate customer needs-no two days are the same.
Ongoing development: Regular training keeps you ahead of the curve.
Modern office environment: Enjoy a newly refurbished space with individual and collaborative work areas, a subsidised eatery, games room, yoga room and onsite gym.
Generous time off: 25 days of annual leave, plus Bank Holidays and additional closure days at Christmas.
Attractive pension scheme: Benefit from up to 18.5% combined contributions.
Well-being support: Access the Headspace app and employee assistance program.
Volunteering opportunities: Up to five paid days for volunteering outside of work.
What do I need to be successful?
Experience in a customer service role (ideally in tech or education).
Great communication skills to connect with customers and teams.
Organised and able to manage your time effectively.
A problem-solver who can spot issues and knows when to escalate them.
A proactive mindset-you're comfortable suggesting better ways to do things.
A focus on putting the customer first in everything you do.
If this sounds like the right position for you, just click the “APPLY NOW” button. You will be directed to the Register Now to proceed with the online application.
Salary
Competitive
Monthly based
Location
, Ouaka, Ouaka, Central African Republic, Ouaka, Central African Republic
, Ouaka, Ouaka, Central African Republic, Ouaka, Central African Republic