Key Responsibilities
Customer Support & Interaction
- Respond to customer inquiries via phone, email, chat, and in-person interactions.
- Provide accurate and timely information about products, services, and company policies.
- Handle customer complaints, troubleshoot issues, and find effective resolutions.
- Follow up with customers to ensure satisfaction and maintain strong relationships.
Problem-Solving & Complaint Resolution
- Identify customer pain points and escalate complex issues to the appropriate department.
- Offer solutions that align with company policies while prioritizing customer satisfaction.
- Keep customers informed about the progress of their inquiries or complaints.
Order & Account Management
- Assist customers with order placements, returns, refunds, and account updates.
- Process customer transactions and ensure accurate billing and documentation.
- Maintain updated records of customer interactions and transactions in the CRM system.
Product Knowledge & Service Improvement
- Stay informed about company products, services, promotions, and policies.
- Educate customers on product usage, troubleshooting, and best practices.
- Gather customer feedback and provide insights to improve products and services.
Collaboration & Reporting
- Work closely with sales, technical support, and other teams to enhance the customer experience.
- Prepare reports on customer interactions, common issues, and service trends.
- Recommend improvements based on customer feedback and service analytics.
Qualifications & Skills
- Bachelor’s degree in Business, Communications, Marketing, or a related field (preferred).
- 2+ years of experience in customer service or a similar role.
- Strong communication and interpersonal skills.
- Excellent problem-solving and conflict resolution abilities.
- Ability to multitask and work under pressure in a fast-paced environment.
- Proficiency in Microsoft Office, CRM software, and other customer service tools.
Salary
Competitive
Monthly based
Location
Accra, Greater Accra Region, Ghana
Job Overview
Location
Accra, Greater Accra Region, Ghana