Key Responsibilities:
Customer Support:
- Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.
- Provide detailed information about products, services, and company policies.
- Assist customers in troubleshooting issues and resolving concerns effectively.
Complaint Resolution:
- Address and resolve customer complaints promptly while maintaining a positive attitude.
- Escalate complex issues to appropriate departments or supervisors when necessary.
- Follow up with customers to ensure their issues have been fully resolved.
Customer Relationship Management:
- Build and maintain strong relationships with customers to foster loyalty and satisfaction.
- Record customer interactions and feedback in a customer relationship management (CRM) system.
- Identify opportunities to improve the customer experience based on feedback.
Product Knowledge and Assistance:
- Stay up-to-date with the company’s products, services, and promotions.
- Guide customers through product selection, usage, and troubleshooting.
- Provide proactive support by anticipating customer needs and offering solutions.
Sales Support:
- Upsell or cross-sell products and services when appropriate.
- Process orders, returns, exchanges, and refunds accurately.
- Collaborate with the sales team to address customer needs and inquiries.
Team Collaboration and Reporting:
- Work closely with other departments to ensure seamless customer service delivery.
- Provide feedback to management on recurring customer issues or service improvements.
- Generate reports on customer service activities, metrics, and outcomes.
Qualifications:
- High school diploma or equivalent; a bachelor’s degree is an advantage.
- Proven experience in customer service or a related role.
- Proficiency in customer service software, CRM systems, and office tools.
Key Skills:
- Strong communication and interpersonal skills.
- Problem-solving and conflict-resolution abilities.
- Patience, empathy, and a customer-focused attitude.
- Ability to multitask and work efficiently under pressure.
- Attention to detail and organizational skills.
Salary
Competitive
Monthly based
Location
Accra, Greater Accra Region, Ghana
Job Overview
Location
Accra, Greater Accra Region, Ghana