Job Descriptions
Responsibilities
- Services a high volume of incoming calls and emails from policyholders, agents, and internal customers
- Exercises initiative and judgment while researching and responding to customer inquiries
- Proactively provides solutions and options to customer needs
- Applies knowledge of the billing system and other applicable systems
- Processes electronic premium payments from customers
- Handles a variety of billing-related transactions including billing revisions, reinstatements, payment plan, billing method, and due day changes
- Acquires, maintains, and applies basic understanding of Personal Lines and Commercial Lines insurance
- Works within many supporting systems to fully service incoming requests
- Handles a variety of policy-related transactions and other customer service-related tasks
- Soft-sells various electronic options to customers
- Trains others as needed
- Creates and maintains strong relationships with agents, policyholders and other internal stakeholders
- Demonstrates strong interpersonal skills with a collaborative style
- Communicates effectively and professionally using proper grammar both orally and in writing
- Prioritizes multiple tasks to meet required deadlines and work independently
- Assists with testing initiatives
Requirements
- 1 year consistent experience in a professional-level customer service environment is required
- Flexible schedule available between 6:00am – 6:00pm MDT Monday through Friday
- Ability to build rapport with each customer, both internal and external, and actively listens and responds to requests
- Demonstrates strong interpersonal skills with a collaborative style
- Ability to comprehend and communicate effectively and professionally using proper grammar both orally and in writing
- Strong analytical, comprehension and mathematical skills
- Demonstrate strong time management skills to effectively prioritize multiple tasks to meet required deadlines
- Ability to work independently and as part of a team
- Exercise initiative and judgment while researching and solving customer inquiries
- Strong attention to detail
- Adaptable to change
- Conflict resolution and strong problem-solving skills
- Ability to understand Central Insurance’s policies and processes
Preferred:
- Knowledge of the Microsoft product suite
- Bilingual (Spanish)
- Exceptionally strong customer handling, conflict resolution, and problem-solving skills; focus on quality of customer experience
Salary
Competitive
Monthly based
Location
Salt Lake City, Utah, United States
Job Overview
Location
Salt Lake City, Utah, United States
