Responsibilities:
- Build and maintain subject matter expertise of Axon processes and solutions related to this role
- Resolve customer issues via phone, email or chat by determining the cause of the problem; selecting and explaining the best solution and expediting correction or resolution
- Follow communication procedures, guidelines and policies and clearly document all customer interactions using Salesforce Cases
- Provide accurate, valid and complete information by using the right processes/tools
- Meet personal/team performance targets around phone and case metrics
- Send process or performance improvement suggestions to your Support Manager
Qualifications:
- High school diploma or equivalent; college degree preferred
- 1 to 2 years of proven customer support experience
- Excellent interpersonal skills
- Proficiency with Microsoft Office
- Familiar with CRM and Call Center Software
- Strong verbal and written communication ability including active listening, conflict resolution and customer empathy
- You can perform assigned tasks and projects quickly, accurately and expertly
- Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information
Salary
Competitive
Monthly based
Location
Scottsdale, Arizona, United States
Job Overview
Location
Scottsdale, Arizona, United States