Responsibilities
This position is responsible for ensuring that all incoming customer/sales calls, in person orders and e-mails are serviced thoroughly and professionally, by following through on quoted delivery dates, pricing and resolving customer concerns at one our busiest branches. You will work with a great branch team to deliver the following:
Understand customer needs and advise best solutions for a positive customer experience
Address client inquiries regarding order status and complete order adjustments in a timely manner and creating new customer accounts for sales team
Verify pricing and availability of product with outside sales/customers. Adjust pricing for customers when necessary and apply refunds/returns for customer accounts
Liaise with head office and other branches from across Canada to solicit inventory to meet customers’ needs
Updating, referencing, and maintaining customer accounts in our inventory/CRM system
Enter orders for other branches in accordance with procedures for special materials and interbranch shipping
Updating and referencing the company’s CRM system (Oracle)
Supply and inform clients of pricing, credit terms as well as entering orders in system
Investigate and troubleshoot customer service issues and offer solutions to our customers achieve their goals
Other duties as required.
Is this job for you ?
Strong team player with excellent customer service skills and able to build and maintain lasting relationships with customers
Proactive & Positive to think like a customer, act like an owner, provide solutions and execute with impact
2+ years’ experience in a similar role dealing with customer in-person
Exceptional verbal and written communication skills
Strong problem identification and resolution skills
Computer experience: Microsoft Office,
Excellent organizational skills and attention to detail
Enjoys working in a fast-paced customer facing environment.
A Little More About Us:
In addition to a dynamic work culture that emphasizes dedication and effort, alongside enjoyable events, and companywide activities, we also provide the following benefits that contribute to our Total Rewards Package, we provide unique options to fit your unique lives! Our Total Rewards Program is customizable to accommodate your needs.
Our menu of flexible options includes, but is not limited to:
Excellent healthcare benefits package.
Family Focus & Balance: Parental leave, paid time-off and Employee Assistance Program.
Competitive Pension, and Employee Stock Purchase Program (PEG).
Allowances for prescription safety glasses and safety shoes
In-house safety training
Opportunity for growth
And more!
To make sure nothing is forgotten
Kaycan is a subsidiary of Saint-Gobain -- the world’s largest building materials company with a 350-year legacy of innovation and growth. Saint-Gobain group is leader in sustainable product development and environmental stewardship. We’re proud to that Saint-Gobain North America was recognized by Top Employers institute as on the best workplaces in North America & Canada.
Kaycan has an exciting career opportunity for a Customer Service Representative based in Langley to join our team. This is a great chance to join a Top Employer and contribute to our growth and success.
If this sounds like the right position for you, just click the “APPLY NOW” button.
Salary
Competitive
Monthly based
Location
, South Slave Region, Northwest Territories, Canada, Northwest Territories, Canada
, South Slave Region, Northwest Territories, Canada, Northwest Territories, Canada
