Job Description
Do you enjoy the art of conversation? Can you deal with a disgruntled or rude customer who is angry that his or her product is not functioning as suspected? Can you handle a motor-mouth customer who seems like they really need a therapist instead of calling about a product? Are you ok with talking with different kinds of people who may share beliefs completely counter to what you believe in or may politically practice? Do people take energy from you or give you energy?
- Experience Level: None/Entry-Level
- Experience Length: No Experience/Less than 1 year
We are looking for someone who will be responsible for speaking with current clients as well as prospects. Ideally you have a growth mindset, meaning you feel you can learn anything given a short amount of time.
The two co-founders of the company were raised outside of Ghana and love fashion, beauty, art, and events! They have also been part of startup teams that have had successful multi-million dollar exits and actually know how to win! Come join our team of winners!
Requirements
- Live in Accra or Tema
- Ability to learn and follow exact instructions
- Emotionally intelligent
- Strong problem-solving abilities with a customer-centric mindset.
- Ability to handle multiple tasks and work in a fast-paced environment.
- Be extremely trustworthy and respect confidentiality.
- Open-minded and intellectually curious
- Self-motivated and target-driven
- Kindly Note: FEMALE APPLICANTS ONLY PLEASE
Responsibilities
- Resolve customer inquiries and issues efficiently while maintaining a high level of customer satisfaction.
- Document all customer interactions in our CRM system (Pipedrive), ensuring data accuracy and completeness.
- Identify and escalate complex issues to the appropriate departments for resolution
- Stay updated on partner's products, services, and policies to provide informed and detailed assistance to customers
- Eventually assist in the development of new customer service representatives by providing training, guidance and feedback.
- Lead by example, demonstrating best practices in customer service and team collaboration.
Benefits
- Salary: GHC 4000.00 a month
- Company laptop
- Company phone
- Access to our team subscriptions on educational platforms to further skill development and career growth
- Experience working in a fun and fast-paced dynamic environment
- Flexibility and autonomy
Salary
Competitive
Monthly based
Location
Accra, Greater Accra Region, Ghana
Accra, Greater Accra Region, Ghana
