We’re hiring.
Ubiquity is hiring for Customer Service Representatives to join our team in Accra, Ghana. Demonstrating skills and concepts within a high-volume call center environment. Member Relations Representative is responsible to provide thoughtful and courteous customer service to each and every individual.
We’re made of something different.
We act with empathy and urgency. We treat our clients, colleagues, and community like members of the family. We have grit, tenacity, perseverance and a proven track record of meeting and exceeding goals – every person, in every role, for our company and our clients. Think you have what it takes? Join us!
Day-to-day responsibilities:
- Make outbound calls to gather survey information regarding their recent experience as well as provide accurate, satisfactory responses to their inquiries
- Manage calls involving dissatisfied customers, offering assistance and support, escalating items for quick resolution
- Collaborate with management team and other call center representative to improve the customer experience
- Educate customers with the intent of retaining their business
- Provide high levels of Customer service and willingness to assist
- Collaborate with internal departments and vendors to facilitate resolutions to member’s inquiries
- Respond to member and member-related calls in a courteous, professional & efficient manner providing timely follow-up to requests for information and service
- Document details on every call in the required systems for future follow up, data collection and reporting
- Timely review, completion and implementation of mandatory training and department updates
- Operate MIS and telephone systems effectively and efficiently, following established protocols for security, transfer and information exchange.
- Ability to work independently and as a team
- Flexibility with scheduled shifts, lunch and breaks as business need warrants.
Ideal candidates have:
- High School Diploma or GED
- 6+ months customer service experience.
- Knowledge or experience in Microsoft Suite including Outlook with a basic understanding of Word, Excel and Access;
- Strong organizational skills, effective written and oral communication skills;
- Strong interpersonal skills to be able to interact with all levels of staff and various departments.
Salary
Competitive
Monthly based
Location
Accra, Greater Accra Region, Ghana
Accra, Greater Accra Region, Ghana