Job Descriptions
Responsibilities:
- Make outbound calls to gather survey information regarding their recent experience as well as provide accurate, satisfactory responses to their inquiries
- Manage calls involving dissatisfied customers, offering assistance and support, escalating items for quick resolution
- Collaborate with management team and other call center representative to improve the customer experience
- Educate customers with the intent of retaining their business
- Provide high levels of Customer service and willingness to assist
- Collaborate with internal departments and vendors to facilitate resolutions to member’s inquiries
- Respond to member and member-related calls in a courteous, professional & efficient manner providing timely follow-up to requests for information and service
- Document details on every call in the required systems for future follow up, data collection and reporting
- Timely review, completion and implementation of mandatory training and department updates
- Operate MIS and telephone systems effectively and efficiently, following established protocols for security, transfer and information exchange.
- Ability to work independently and as a team
- Flexibility with scheduled shifts, lunch and breaks as business need warrants.
Requirements
- High School Diploma or GED
- 6+ months customer service experience.
- Knowledge or experience in Microsoft Suite including Outlook with a basic understanding of Word, Excel and Access;
- Strong organizational skills, effective written and oral communication skills;
- Strong interpersonal skills to be able to interact with all levels of staff and various departments.
Salary
Competitive
Monthly based
Location
, East Gonja Municipal District, Savannah Region, Ghana, Savannah Region, Ghana
Job Overview
Location
, East Gonja Municipal District, Savannah Region, Ghana, Savannah Region, Ghana