JOB DESCRIPTIONS
Responsibilities
- Build professional relationships with customers through personalized and engaging communication.
- Provide technical support, using critical thinking to address customer needs proactively and effectively.
- Navigate multiple software platforms and tools seamlessly to assist customers.
- Remain calm under pressure and handle obstacles with grace, accuracy, and urgency.
- Collaborate with team members while demonstrating self-motivation and a commitment to individual and team success.
Qualifications
- High school diploma or equivalent
- Proficiency in Microsoft Office; experience with customer service tools is a plus.
- Previous customer service experience is preferred.
- A positive, friendly, and approachable personality.
- Strong interpersonal, written, and verbal communication skills.
- Reliable in-home internet connection and a dedicated, quiet, and distraction-free workspace.
- Ability to work independently and handle multiple priorities in a fast-paced environment.
Schedule
- Set schedule with varying shifts between 7:00 AM and 9:00 PM ET.
- Rotational weekend availability required.
- Some holiday coverage may be required.
Benefits
- 401(k) matching.
- Health, dental, and vision insurance
- Paid time off and paid training.
- Employee Assistance Program.
- Opportunities for professional education and tuition reimbursement.
Salary
Competitive
Hourly based
Location
, East Gonja Municipal District, Savannah Region, Ghana, Savannah Region, Ghana
Job Overview
Location
, East Gonja Municipal District, Savannah Region, Ghana, Savannah Region, Ghana