Customer Service & Operations Specialist
Vacancies Global
·
Ghana
Full Time
Job Expires in
2w 5d
JOB DESCRIPTIONS
Key Responsibilities:
- Customer Service: Provide high-quality customer support via phone, email, and other communication channels, addressing inquiries, resolving complaints, and ensuring customer satisfaction.
- Operational Support: Collaborate with various departments to support day-to-day business operations. Assist in streamlining processes and improving operational workflows to increase efficiency and productivity.
- Issue Resolution: Handle complex customer issues, escalations, and inquiries promptly and professionally, ensuring effective resolution and customer retention.
- Performance Monitoring: Track and report on key performance indicators (KPIs) related to customer service and operational metrics. Provide regular reports to management on customer feedback, service levels, and operational challenges.
- Training & Development: Support the training of new team members, providing guidance on customer service protocols, company policies, and operational processes.
- Process Improvement: Continuously evaluate and improve customer service processes and operational workflows to enhance the customer experience and operational efficiency.
- Collaboration with Teams: Work closely with cross-functional teams, including sales, marketing, and logistics, to ensure seamless coordination and meet organizational goals.
Qualifications:
- Educational Background: Degree in Business Administration, Management, or a related field of study.
- Experience: At least 4 years of working experience in a customer service and operations role, with a proven ability to manage customer inquiries and support operational functions effectively.
- Customer-Centric: Strong focus on providing exceptional customer service and ensuring customer satisfaction.
- Operational Expertise: Knowledge of business operations, process optimization, and the ability to streamline workflows for increased efficiency.
- Communication Skills: Excellent written and verbal communication skills, with the ability to interact effectively with customers and internal teams.
- Problem-Solving: Strong critical thinking and problem-solving skills, particularly in resolving customer issues and improving operational processes.
- Teamwork & Leadership: Ability to work independently and as part of a team, with experience in mentoring or leading teams.
- Technology Proficiency: Proficient in Microsoft Office Suite and customer service management tools (CRM systems).
Preferred Skills:
- Experience in process improvement and operational efficiency strategies.
- Knowledge of data analysis tools and reporting systems.
- Previous experience in a leadership or supervisory role.
Salary
Competitive
Monthly based
Location
, East Gonja Municipal District, Savannah Region, Ghana, Savannah Region, Ghana
Job Overview
Location
, East Gonja Municipal District, Savannah Region, Ghana, Savannah Region, Ghana