JOB DESCRIPTIONS
RESPONSIBILITIES
Banking Services Sector
Cash Transaction
- Carry out all cash-related transactions (loan release, repayments, cash deposit/withdrawal on
- the deposit accounts…)
- Ensure the alignment of cash transactions with the in-place Advans Ghana policies and
- procedures
- Respect AML/KYC policies by identifying all the clients and reporting any suspicious transaction
- Register all cash transactions in the MIS system used for serving the purpose
- Report any cash shortage or overage to the supervisor
- Be able to analyze the transactions/flows on the client’s account and be able to give advice
- Front/ Back Office Tasks
- Manage the MIS by creating and updating of client's loan and deposit applications and
- accounts.
- Prepare all contract documents before signature by clients and branch manager
- Prepare past due notices documents for dispatch by client officers
- Control
- Control the loan appraisal form and the client file before the loan committee meeting, loan
- disbursement and after the signature of BM and clients.
- Check that all files are complete and ready for the loan committee
- Ensure all documents generated during branch operational activities are filed in a due manner
- as laid down by policy and procedure.
- Correct all mistakes created in orbit and reported by DQC
- Share information and best practices with the other branch staff
- Report all the issues related to the job to the immediate supervisor
- Use the reporting tools for control and analysis
Commercial Activities
- Welcome and inform the customers and potential customers at the branch.
- Conduct information meetings organized in the branch for potential clients
- Participate in collective prospection and other commercial activities in the market areas with
- the client officers.
- Deal with clients in a manner that is conducive to strengthening Advans Ghana's public image
- Participate in field promotion of Advans Ghana products and services.
- Be actively involved in the development of deposits in the branch.
- Identify clients’ needs and cross-sell new products/services.
- Participate in the promotion of new products and services by giving information to customers
- at the teller counter
Administrative Activities
- Make arrangements for branch planning (Loan committee meeting, Client officer
- planning)
- Ensure that branch documents are filed in a due manner, keeping the Advans Ghana
- standards.
- Prepare all the contract documents before signature by clients and branch manager.
- Establish and maintain good and clear working relationships with other branch staff.
- Assist in the training and coaching of new and existing staff
GENERIC ACTIVITIES
Prospection, Account opening, filing
CHALLENGES
- Deal with very sensitive customer issues that need a high level of secrecy
- May be asked to undertake relieved duties in a different branch without notice
- May be asked to temporarily play a different role in the same branch when there is a shortage
- of staff
- May be asked to support the commercial activities of other branches
- May be asked to participate in branch commercial activities
PROFILE
- At least an HND, bachelor’s degree, and other professional qualifications Specific
- training required
- At least one (1) year of working experience (National Service inclusive).
- An advantage is practical knowledge of micro/small businesses and the market environment.
Salary
Competitive
Monthly based
Location
Accra, Greater Accra Region, Ghana
Job Overview
Location
Accra, Greater Accra Region, Ghana