Job Descriptions
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, and chat.
- Help customers with product information, order status, and technical support.
- Attend to customer complaints and issues efficiently and effectively.
- Maintain a thorough understanding of our products and services.
- Document customer interactions and feedback in our CRM system.
- Collaborate with other departments to ensure a seamless customer experience.
- Identify opportunities for process improvements and share feedback with management.
- Stay updated on company policies, procedures, and industry trends.
Qualifications:
- Diploma or equivalent; additional education is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficient in using computer systems and customer service software.
- Ability to work in a fast-paced environment and manage multiple tasks.
- A positive attitude and a genuine desire to help customers.
Salary
Competitive
Monthly based
Location
Accra, Greater Accra Region, Ghana
Job Overview
Location
Accra, Greater Accra Region, Ghana