Sirius Support is hiring Customer Service Executive (Remote)
Location: 100% Remote (Worldwide)
Salary: $17 – $22/hour
Customer Inquiries: Responding to customer queries regarding products, services, or policies via digital channels like email, live chat, or social media.
Issue Resolution: Troubleshooting technical or service-related issues and providing solutions or escalating complex problems to relevant departments.
- Order Management: Assisting customers with placing, tracking, or modifying orders, and handling returns or refunds as necessary.
- Feedback Collection: Gathering customer feedback to help improve products, services, and overall customer experience.
- Record Keeping: Maintaining accurate records of customer interactions, transactions, and feedback in customer management systems.
- Product Knowledge: Staying informed about the company’s products, services, and updates to provide accurate information to customers.
Remote Customer Service Executives must have excellent communication skills, patience, and the ability to resolve issues efficiently. Being tech-savvy and having strong problem-solving abilities are also key in this role, as they often work independently while managing a variety of customer concerns.
Salary
17 - 22 GHS
Hourly based
Location
Bothel and Threapland, Cumberland, England, United Kingdom, England, United Kingdom
Bothel and Threapland, Cumberland, England, United Kingdom, England, United Kingdom