Responsibilities
- Assist customers via chat, voice, and email, providing timely resolutions and personalized service.
- Utilize CRM tools to manage and track customer interactions, ensuring accuracy and up-to-date information.
- Evaluate and monitor customer interactions across all channels, providing feedback and identifying areas for improvement to enhance service quality.
- Use data-driven insights to propose improvements and streamline customer relations processes.
- Review customer service data to assess effectiveness and propose improvements.
- Ensure all customer interactions align with the company’s values, maintaining professionalism and empathy.
- Guide new customers through onboarding processes, ensuring they understand products or services and are set up for success.
- Monitor and respond to customer inquiries and feedback across social media platforms, maintaining a positive online presence.
Requirements:
- Must be proficient in English/English is a first language
- 2+ years of customer support experience (Voice/Chat)
- Ability to work as part of multidisciplinary teams
- Comfortable handling ambiguous situations and adaptable to constant change
- Possess an “I can handle anything” mentality
- Demonstrate a high degree of motivation, self-direction, and initiative to achieve the goals of the team and organization
- Exceptionally detail-oriented
- Ethical and unbiased integrity and decision-making abilities
- A positive mindset that elevates the entire team
System Requirements
- Minimum 15Mbps wired internet connection
- Minimum i5 processor or equivalent
- Minimum 12GB Ram
- Quiet working environment
- Steady power and internet connection.
Salary
Competitive
Monthly based
Remote Job
Worldwide
Job Overview
Location
Ghana