Job Descriptions
Responsibilities
Accept and register bookings for DHL services
- Offer alternatives to customers and potentially turn information calls into sales leads or identify other additional value added services to customers when opportunities arise during the course of interaction.
- Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time, and prices.
- Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands
Service Improvement Issues
- Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology and service to positively enhance customer’s experience with DHL
- Adhere to existing Customer Serve procedures as outlined in the department manuals, while maintaining discretion to exercise flexibility to customers’ needs within reasonable limits in consultation with supervisors and managers.
Requirements
- University degree / Higher Diploma
- 2 years DHL Customer service experience, Sales or Operations
- · Experience within a customer relations environment
- Typing skills (at least 30wpm preferable)
- Telephone skills (excellent)
- Conflict resolution skills (excellent)
- Selling skills (excellent)
- Technical skills (Telephone and Order Booking systems preferable)
- Communication skills – spoken and written (excellent)
- Negotiation and interpersonal skills (excellent)
- Sound customer relationship experience
- Strong understanding of customer service and operations
- Mental Alertness
- Assertiveness
- Geographical knowledge.
- Previous experience in call centres
Salary
Competitive
Monthly based
Location
, Merti, Isiolo, Kenya, Isiolo, Kenya
Job Overview
Location
, Merti, Isiolo, Kenya, Isiolo, Kenya
