JOB DESCRIPTION
Essential Functions/Core Responsibilities
- Serve as a knowledgeable consultant for customers in the sports gaming industry.
- Respond to customer queries, complaints, and feedback efficiently via multiple communication channels.
- Provide clear and professional communication while resolving customer concerns.
- Build and sustain customer trust through interactive and open dialogue.
- Ensure compliance with company policies, business controls, and data privacy regulations.
- Offer recommendations for process improvements and service optimization.
- Work collaboratively with colleagues, team leaders, and support roles.
- Escalate complex issues to the appropriate department when necessary.
- Maintain adherence to assigned work schedules, including rotational shifts.
Candidate Profile
- Education: High school diploma or university degree preferred.
- Experience: Prior experience in customer service is a plus but not mandatory.
- Languages: Fluency in English (written & verbal) atleast C1
- Technical Skills: Strong knowledge of MS Office applications, good typing speed, and computer proficiency.
- Soft Skills: Excellent communication, teamwork, adaptability, and problem-solving abilities.
- Additional Qualities: Interest in sports, ability to explain complex concepts concisely, and a positive, customer-focused attitude.
- Availability: Willingness to work rotational shifts, including weekends and evenings.
Salary
Competitive
Monthly based
Location
, East Gonja Municipal District, Savannah Region, Ghana, Savannah Region, Ghana
Job Overview
Location
, East Gonja Municipal District, Savannah Region, Ghana, Savannah Region, Ghana
