About Us
Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
Position Purpose
Working within our Customer Service Team the successful candidate will have a proven track record in providing a high level of customer service. You will be the first point of contact for customer queries via both telephone and email, working closely with our support teams and Operations network to efficiently track, monitor and resolve all customer inbound queries in a timely manner.
Key Job Activities
Provide an excellent level of service which ensures customer needs and expectations are met, whilst working towards first contact resolution.
Establish and build rapport with customers, providing accurate and timely information to instill customer confidence in our ability to deliver an exceptional level of service.
Build and maintain strong working relationships with both internal and external customers, establishing and building strong relationships with other departments.
Ability to understand, analyse and interpret data and customer reporting.
Pro-actively keep customers updated on all aspects of their enquiry in a timely manner.
Accurately record clear and concise notes for each customer interaction within the CRM system.
Resolve complex customer enquiries including pricing queries, invoice disputes and manage customer dissatisfaction.
Identify whether a customer is due a credit as part of a billing query and be able to calculate full and partial credits.
Confidence in handling customer complaints, managing objections and taking ownership through to full resolution.
Identify and escalate any process issues, offering positive suggestions/ideas for suitable resolutions.
Pro-actively escalate to management any unresolved customer query that may breach our agreed SLAs.
Education
Required Education: in High School
Experience (EMEAA)
Experience (North America & LATAM):
Be able to demonstrate an ability to work within a fast paced environment within the service industry.
Able to work on own initiative or as part of a wider team.
Demonstrate a logical thought process in line with customer demands and expectations.
Excellent verbal and written communication skills.
Demonstrate commercial awareness.
Competent in all Microsoft packages.
Strong problem solving skills with attention to detail.
Results oriented.
Benefits
Certifications and/or Licenses:
Stericycle Offers You
Contributory Pension Scheme
Life Insurance
Cycle to Work Scheme
Access to SteriCares, our employee support fund
Stericycle University – Our online library of self-development & learning
Annual performance related pay review.
Referral Scheme (Earn by introducing people in your network to the Stericycle family)
Flu voucher
Eye Test voucher
And more…
Our Promise
Stericycle is committed to attracting and retaining a diverse workforce, and to valuing unique perspectives and identities. We foster a culture of belonging that encourages, supports, and celebrates the diverse voices of our team members. It fuels our innovation and strengthens our connection to our customers and the communities we serve. We are proud to be an equal opportunity employer. All employment is decided on the basis of qualifications, merit, and business need.
If this sounds like the right position for you, just click the “APPLY NOW” button. You will be directed to the Register Now to proceed with the online application.
Salary
Competitive
Monthly based
Location
, Ouaka, Ouaka, Central African Republic, Ouaka, Central African Republic
, Ouaka, Ouaka, Central African Republic, Ouaka, Central African Republic