Job Dimension/Measures: Dimension - Up to 11 departures per week. Team – British Airways Customer Service Duty Managers and Supervisors, and Suppliers Measures - NPS, Operational Performance, Safety Performance Principle Accountabilities: • Ensuring the highest standards of safety and compliance are maintained at your airports; including adherence to all applicable regulatory structures and processes and contribute to the airlines safety management system. • Ensuring audits are completed and any required follow up is actioned in a timely manner. • Ensuring that all customers receive the highest levels of customer service at all touch points and that any shortfalls are dealt with in an appropriate and timely manner. • Ensuring your airports achieve annual punctuality metrics and contribute to your clusters overall operational performance. • Ensuring your airport is prepared to handle disruption including the ownership and creation of business continuity plans and emergency plans. • Ensuring the airport is effectively resourced to deliver for our customers. • Accountable for team member performance in your airports, and ensuring your teams are empowered to make customer and operationally focused decisions. • Ensuring that your airports annual financial plan is prepared in accordance with BA financial processes and delivered accordingly. • Support the procurement process at your airports. • Conduct/ Supervise investigations – Safety, Security, People, Customer, Internal Control, Operational • Identify opportunities for continuous service improvement and drive revenue generating initiatives. • Work together with fellow Airport Managers, Regional Airport Manager, SVP/RGM and the wider Worldwide Airports community to drive continuous improvement in your cluster by sharing knowledge, best practice, pushing boundaries and learning from success and mistakes. • Lead local change initiatives following established corporate change management principals. • Own the relationships between British Airways and operational stakeholders including Ground Handling Suppliers, Airport Authorities, Airport Operators Council, local and governmental authorities, British Embassies and High Commissions etc. • Ensuring that communication between internal and external stakeholders is maintained and act as the ‘eyes and ears’ for British Airways in your location. • Ensuring systems are up to date and reflect the operational landscape of your location. • Communicate effectively and efficiently with SVP, RGM, Network Operations (as appropriate) regarding all potential/actual operational constraints/issues, always with the best interests of the customer in mind • Deputising for the RAM and other Airport Managers when necessary
Salary
Competitive
Monthly based
Location
Accra, Greater Accra Region, Ghana
Accra, Greater Accra Region, Ghana