JOB DESCRIPTION
Responsibilities
- Responsibilities include, but are not limited to:
- Providing a high level of customer service to customers via inbound calls and emails
- Thoroughly research and reply to requests with a high sense of urgency and professionalism
- Ability to troubleshoot and communicate across multiple platforms
- Proactive Sales, both to new and existing customers
- Constantly evaluate customer experience and make suggestions to improve customer engagement/satisfaction
- Meet or exceed KPIs such as response time and customer satisfaction scores
Benefits
- Performance-based incentive
- 100% remote work
- An international and diverse work atmosphere working with different cultures
- Experience a culture where everyone belongs. Our team is committed to building an environment that nurtures kindness, creativity, and accountability.
About you?
- Your communication style is clear and concise and you’re able to express good empathy and tone across both verbal and nonverbal communication
- You have a knack for de-escalating for de-escalating hot interactions and escalations
- Passion for helping others
- Passion for learning and self-improvement
- Committed to working in a full-time position
- Someone who works with minimal supervision while still achieving or exceeding the targets set
- Someone who is solution-driven while practicing self-directed learning
Internet and Device Requirement:
- Internet Speed of 40-50 Mbps / Upload Speed - 30 Mbps
- System: Windows 10 or more. 32 -bit Operation system.
- RAM 8GB or more
- Processors - Intel Core i5 or up.
- Laptop Only (No Chromebook, Linux OS, or Desktop)
- Wired headset
- Quiet working environment
Salary
Competitive
Monthly based
Location
, Merti, Isiolo, Kenya, Isiolo, Kenya
Job Overview
Location
, Merti, Isiolo, Kenya, Isiolo, Kenya