JOB DESCRIPTION
KEY DUTIES:
- Develop and maintain strong relationships with customers to ensure their needs are met and expectations exceeded.
- Develop, manage and coordinate a team of Customer service agents in the department.
- Training users on system and application usage.
- Serve as the primary point of contact for customer inquiries, concerns, and feedback.
- Proactively address and resolve customer issues to ensure a positive experience.
- Monitor customer satisfaction levels and implement strategies to improve customer retention.
- Analyze customer feedback and trends to identify areas for improvement.
- Collaborate with various departments (such as marketing, operations, and product development) to enhance the customer experience.
- Develop and implement customer loyalty programs and initiatives.
- Provide regular reports and insights on customer satisfaction and engagement metrics.
- Stay up-to-date with industry trends and best practices to continuously enhance our customer service.
KNOWLEDGE AND EXPERIENCE:
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- 5+ years of experience in customer relationship management, preferably within the transportation or online services industry.
- Strong interpersonal and communication skills.
- Exceptional problem-solving abilities and a customer-centric mindset.
- Proficiency in CRM software and other customer management tools.
- Ability to work collaboratively in a fast-paced environment and flexible working hours.
- Excellent organizational and time management skills.
- Analytical mindset with the ability to interpret data and make informed decisions
Salary
Competitive
Monthly based
Location
, Merti, Isiolo, Kenya, Isiolo, Kenya
Job Overview
Location
, Merti, Isiolo, Kenya, Isiolo, Kenya