JOB DESCRIPTION
Key Responsibilities:
- Front Desk Management:
- Oversee daily front desk operations, ensuring a welcoming and professional environment.
- Greet and assist visitors, clients, and vendors courteously.
- Manage incoming calls, emails, and inquiries efficiently.
- Creating/ generating content from their location following the lead of the overall Social media manager
- Customer Experience & Satisfaction:
- Develop and implement strategies to improve overall customer experience.
- Address customer inquiries, concerns, and complaints promptly and professionally.
- Conduct periodic customer satisfaction surveys and analyze feedback for improvement.
- Administrative & Operational Support:
- Maintain accurate records of customer interactions and front desk operations.
- Manage appointment scheduling, bookings, and visitor logs.
- Ensure front office cleanliness and organization always.
- Team Coordination & Supervision:
- Train and oversee front desk staff or support personnel as needed.
- Ensure adherence to company policies and customer service protocols.
- Collaborate with other departments to optimize customer engagement.
- Brand Representation & Customer Relations:
- Act as a brand ambassador, ensuring that company values are reflected in all interactions.
- Foster strong relationships with clients, ensuring a positive and lasting impression.
Skills & Qualifications:
- Educational Background: Bachelor’s degree in Business Administration, Hospitality, Communications, or a related field.
- Experience: Minimum of 2 years of experience in customer service, front desk management, or a related role.
- Communication Skills: Excellent verbal and written communication skills.
- Interpersonal Skills: Strong ability to engage and build rapport with customers and visitors.
- Problem-Solving: Ability to handle complaints, resolve issues, and provide timely solutions.
- Organizational Skills: Strong multitasking ability with keen attention to detail.
- Technical Proficiency: Proficient in Microsoft Office Suite, CRM software, and office management tools.
- Leadership Abilities: Experience in supervising and managing front desk personnel or support teams.
- Professionalism: Excellent grooming, etiquette, and customer-first mindset.
- Flexibility: Willingness to work flexible hours as needed.
Salary
Competitive
Monthly based
Location
Lagos, Lagos State, Nigeria
Job Overview
Location
Lagos, Lagos State, Nigeria