JOB DESCRIPTION
Key Responsibilities
- Engage and onboard prospective clients, ensuring a smooth transition from inquiry to enrollment.
- Monitor and enhance customer service quality, ensuring client satisfaction.
- Develop strategies to boost retention, upsell services, and re-engage inactive clients.
- Collaborate with the marketing team to create impactful campaigns and foster client loyalty.
- Use data-driven insights to recommend and implement strategies for improvement.
Requirements
- Strong communication and relationship-building skills.
- A problem-solving mindset and goal-driven attitude.
- Minimum of 2 years in customer service, sales, or quality assurance (experience in education or e-learning is a plus).
Salary
Competitive
Monthly based
Location
Kurmin Musa, Kaduna State, Nigeria
Job Overview
Location
Kurmin Musa, Kaduna State, Nigeria