Key Responsibilities:
- Research payroll tax issues raised by internal stakeholders and customers and provide timely resolutions
- Assist customers with tax related questions through inbound warm transferred phone calls and inbound customer emails
- Work with internal operations team and tax agencies to obtain accurate payroll tax account information to ensure accurate and timely payroll tax filings and payments
- Assist customers with identifying their payroll tax jurisdiction account information and making routine updates as needed to ensure timely filing and payment of payroll tax obligations
- Review and assist employers with reconciling payroll tax liability debits/credits to their bank accounts.
- Identify and resolve root cause discrepancies and recommend process improvements to reduce tax issues and improve payroll tax filing efficiencies.
- Collaborate with customers to complete Third-Party Agent (TPA) setup
- Correspond with tax agencies regarding tax notices, inquiries, tax penalty abatements/waivers and tax clearances
- Assist in monthly, quarterly and annual tax filings and participate in special projects and/or other duties assigned
Requirements:
- 2+ years of experience in a role responsible for customer satisfaction and championing the customer experience
- 2+ years of prior payroll service bureau experience and knowledge of payroll taxes including federal, state, local and paid family leave
- Success operating independently and navigating competing priorities in a constantly changing environment
- Strong critical problem solving, customer communication, organizational, and influencing skills
- Experience working with sensitive/confidential information
- Proficient in Microsoft Excel and Google Suite
Salary
Competitive
Monthly based
Remote Job
Worldwide
Job Overview
Location
, Decatur County, Kansas, United States, Kansas, United States
