Responsibilities:
- Leverage your Toast product knowledge and customer service skills to answer incoming calls, chats and/or casework from Toast Customers
- Deliver a top tier customer experience through creative problem-solving and consistent probing, to craft accurate & timely outcomes for Toast Customers
- Conduct Toast procedures to escalate and coordinate the customer response in accordance with Toast values
- Expand your knowledge of Toast’s hardware and software weekly through professional development time, trainings, knowledge base articles, and the experience gained from performing the roll
Requirements:
- 1+ years of experience in a role responsible for customer satisfaction and championing the customer experience
- Success operating independently and navigating competing priorities in a constantly changing environment
- Proven track record of success navigating and troubleshooting technical tools, for instance a Apple laptop and Android based software + Toast-native hardware
- Strong verbal and written communication, organizational, and influencing skills
Salary
Competitive
Monthly based
Location
Omaha, Nebraska, United States
Job Overview
Location
Omaha, Nebraska, United States
