Job Descriptions
Responsibilities
• Virtually assist customers and other advisors over the phone, email, and on the web with
billing/insurance verification, product, or service questions
• Manage both inbound and outbound calls
• Proactively identify solutions to questions you anticipate our customers having in each
interaction
• Take a hands-on approach to resolving every issue, owning it from start to finish or partnering
with pharmacist and pharmacy staff if clinical advisement is necessary
• Provide best-in-class service experience for our customers while working in a fast-paced
environment
• Help answer customer inquiries regarding their insurance and copays, as well as shipping needs
• Provide our customers with technical support when navigating pharmacy.amazon.com
• Serve customers in a timely manner to ensure we are maximizing our relationship with them
• Understand each interaction is about more than solving a single problem, but an opportunity to
build a long-term relationship
• Promote customer privacy and safety by maintaining adherence to the company's Work From Home policy
Qualifications
- High school diploma or equivalent (must be 18 years of age or older)
- 6+ months of professional experience working with computer and web-based tools
- Experience multitasking with phone and computer skills
- Submit and pass a pre-employment drug test in order to be considered
PREFERRED QUALIFICATIONS
- 1+ year of relevant phone or email customer service experience
- Excellent communication skills (spoken and written)
- Experience working in a customer service or call center
- Experience working in healthcare environment
- Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
- Demonstrated ability to work as a team member
Salary
Competitive
Monthly based
Location
, Decatur County, Kansas, United States, Kansas, United States
, Decatur County, Kansas, United States, Kansas, United States