Responsibilities
- Perform thorough troubleshooting and probing analysis with the customer regarding general billing inquiries and payment processing questions.
- Support Customer through issues and questions surrounding Credit card processing, credit card issuers, bank accounts, payment disputes and all corresponding financial reporting
- Communicate & collaborate effectively to our Toast customers, resolve complex customer inquiries, and increase customer satisfaction.
- Possess a high level of product knowledge with Toast reporting and CC Processing tools.
- Support the business by recommending process improvements to management toward advancing customer programs.
- Collaborate and actively participate with internal team members in meetings and 1:1 training to ensure we are all working together to provide a great customer experience.
- Update and maintain records in our customer database (Salesforce).
Requirements
- 2+ years of experience in a role responsible for customer satisfaction or 1+ year working in a customer support role providing technical troubleshooting and solving difficult problems
- Experience with root cause analysis; able to understand unique situations and deliver solutions to these problems
- Proven track record of success navigating and troubleshooting technical tools, for instance a Apple laptop and Android based software + Toast hardware
- Strong verbal/ written communication, organizational, and influencing skills
- Success operating independently and navigating competing priorities in a constantly changing environment
Salary
Competitive
Monthly based
Location
Omaha, Nebraska, United States
Job Overview
Location
Omaha, Nebraska, United States
