JOB DESCRIPTION
Key Responsibilities:
1.Client Onboarding:
– Guide new clients through the onboarding process, ensuring a smooth and seamless experience.
– Verify and process client documentation in line with company policies.
2.Cross-Selling:
– Identify opportunities to cross-sell products and services to existing clients.
– Educate clients on the benefits of additional products that meet their needs.
3.Technical Support:
– Provide technical support to clients using the company platform, addressing issues, and offering solutions timely.
– Troubleshoot problems and escalate complex issues to the relevant department when necessary.
4.Merchant Onboarding:
– Onboard new merchants to partner with the company, explaining the benefits and requirements of the partnership.
– Maintain strong relationships with merchant partners, ensuring they are supported and informed.
5.Account Management:
– Advise clients on past due accounts, providing them with information on payment options and support available to help them meet their obligations.
– Follow up on outstanding payments and work with clients to create repayment plans where necessary.
6.Reporting:
– Prepare and submit monthly reports to the Head- Office on portfolio performance, including client acquisition, cross-selling activities, and outstanding accounts.
– Provide insights and recommendations based on data to improve client retention and service delivery.
Qualifications:
– Bachelor’s degree in Business, Marketing, IT or a related field is preferred.
– Proven experience in customer service, sales, or a related role.
– Strong communication and interpersonal skills.
– Ability to work independently and as part of a team.
– Proficiency in using CRM systems and other customer service software.
– Knowledge of the financial services industry is an added advantage.
Key Competencies:
– Excellent problem-solving skills and attention to detail.
– Strong organizational skills with the ability to manage multiple tasks simultaneously.
– A customer-centric mindset with a focus on delivering exceptional service.
– Ability to adapt to changing priorities and thrive in a fast-paced environment.
Salary
Competitive
Monthly based
Location
Nairobi, Nairobi County, Kenya
Nairobi, Nairobi County, Kenya
