About Us
Automic Group brings together modern purpose-built technology with a dynamic and experienced team to tailor solutions for companies and funds to understand, engage and manage their investors. We provide a cloud-native single registry, employee share plan and board management platform, and professional services including company secretarial, ESG, accounting and finance, and investor and media relations.
Today, over 1,400 ASX listed and unlisted clients trust Automic’s 250 employees to manage their registry, investor and board requirements – and Automic is ranked number one on the ASX by number of companies serviced, with 750 listed clients. In the past two financial years, Automic has won 50%of IPOs and 70% of listed companies who have switched registries.
Our culture is innately entrepreneurial, comprising people who thrive in an atmosphere where ideas, actions and initiative are encouraged. Our core values, Customer Success, Ambition, Equality and Team are at the foundation of who we are and how we operate.
The Role
As a result of our ongoing growth, Automic Group is looking for an entry-level Investor Contact Centre Associate to join our energetic and enthusiastic team.
As an Investor Contact Centre Associate, you will be responsible for handling inbound and outbound Investor enquires, acting as a positive ambassador of the Automic Group brand. This is an exciting opportunity to gain experience in financial markets and corporate customer service, working collaboratively with a supportive team.
The successful candidate will have strong communication and interpersonal skills, and passion for providing outstanding customer service.
Responsibilities
Handle inbound and outbound investor enquiries by email and phone
Provide support to customers using the Automic Group online Investor platform, live chat and mail correspondence
Address customer inquiries, concerns, and complaints with empathy and efficiency
Provide accurate information and assistance to Investors
Follow established call scripts and guidelines to ensure consistent service quality
Collaborate with team members and supervisors to resolve complex issues
Meet and exceed performance targets, including call quality and productivity metrics
Stay updated on company products and services
Participate in ongoing training and development programs
Maintain a professional image for the business
Demonstrated Capabilities
Prior customer service or call centre experience is preferred, but not essential
Previous experience in financial markets is preferred, but not essential
Strong verbal and written communication skills
Excellent customer service skills
Proactive approach to improving processes
A high level of organisational and time management skills
Ability to show initiative and work independently, while being a team player
Benefits
A structured training program with access to our internal CoSec school
Career advancement opportunities within the organisation
An opportunity to gain exposure to the ASX
A positive and collaborative work culture
Employee recognition and rewards initiatives
An impressive list of employee benefits including discounts on retail, bills, wellbeing, and entertainment
To apply for this role click on the "APPLY" button to take you to the application portal.
Salary
Competitive
Monthly based
Location
Sydney, New South Wales, Australia
Sydney, New South Wales, Australia
