Key Responsibilities:
1. Community Engagement & Relationship Building
- Develop and implement community engagement strategies to grow and maintain an active community.
- Interact with community members through social media, forums, and events.
- Foster a positive and inclusive community culture.
2. Content Creation & Social Media Management
- Create and curate engaging content tailored to community interests.
- Manage community-focused social media accounts, responding to comments and messages.
- Organize and facilitate discussions, live Q&A sessions, and virtual or in-person meetups.
3. Monitoring & Moderation
- Monitor conversations, feedback, and sentiment around the brand or community.
- Address concerns, answer questions, and mediate conflicts when necessary.
- Enforce community guidelines and ensure a respectful online environment.
4. Brand Advocacy & Reputation Management
- Identify and collaborate with brand advocates, influencers, and ambassadors.
- Gather insights from community interactions to improve products, services, and communication strategies.
- Provide feedback to internal teams on trends, concerns, and engagement opportunities.
5. Event & Campaign Coordination
- Plan and execute community engagement campaigns, contests, and events.
- Partner with marketing teams to support promotional initiatives and brand awareness efforts.
- Track engagement metrics and measure the impact of community initiatives.
Key Qualifications & Skills:
- Bachelor's degree in Marketing, Communications, Public Relations, or a related field.
- Proven experience in community management, social media management, or a similar role.
- Excellent communication and interpersonal skills.
- Strong understanding of social media platforms, online forums, and digital marketing strategies.
- Ability to analyze community engagement data and adjust strategies accordingly.
- Creativity, problem-solving skills, and the ability to handle crisis situations professionally.
Work Environment & Benefits:
- Opportunity to work in a dynamic and interactive environment.
- Flexible working arrangements, including remote and hybrid options.
- Professional growth opportunities in digital marketing, customer engagement, and brand management.
Salary
Competitive
Monthly based
Location
Kurmin Musa, Kaduna State, Nigeria
Job Overview
Location
Kurmin Musa, Kaduna State, Nigeria
