Job Descriptions
Company Description
Renmoney is a financial services company that offers simple and accessible financial products to help individuals and businesses achieve their financial goals. Our products include loans, savings, and investments, and we use data-driven insights to understand our customers better and provide them with the best possible solutions. We have a hybrid work model that accommodates both remote and on-site employees.
Role Description
· Connect with our customers through phone calls, emails, and personal interactions to understand their readiness and capability to make payments.
· Keep track of your daily activities, including the number of calls made, successful contacts, payment promises made, and those kept, all using the Bank’s designated Collections system.
· Work together with customers to create effective payment plans and settlements that help keep their accounts on track.
· Address customer objections and complaints with professionalism, coordinating with relevant departments as needed to find resolutions.
· Look into and resolve any discrepancies in customers' payment schedules and repayment methods.
Requirements
- Preferred: 12 months and above experience in consumer loans operation, if possible in a call center or in a similar collection center function.
- Customer service and communication skills
- Finance knowledge and experience with payment processing systems
- Ability to work well under pressure and meet tight deadlines
- Attention to detail and ability to maintain accurate records
- Bachelor's degree in Finance, Accounting, or related field
Salary
Competitive
Monthly based
Location
, Hiam District, Houaphanh, Laos, Houaphanh, Laos
, Hiam District, Houaphanh, Laos, Houaphanh, Laos