Job Descriptions
Key Responsibilities
- Contact debtors via phone, email, or letter to recover outstanding payments on delinquent accounts.
- Follow a structured collection process to ensure timely payment recovery and meet monthly or quarterly targets
- Maintain positive relationships with debtors, while being firm and professional in discussing their financial obligations.
- Negotiate payment arrangements or settlements when appropriate, aiming for mutually beneficial outcomes
- Review and update debtor account details to ensure accurate information is available for communication.
- Monitor payment schedules and send reminders as necessary to ensure timely follow-up.
- Ensure all collection activities comply with the Fair Debt Collection Practices Act (FDCPA) and other applicable laws.
- Stay up-to-date on industry regulations and company policies to guarantee ethical and lawful collection methods.
- Handle difficult or hostile situations with professionalism and diplomacy, de-escalating potential conflicts when necessary.
- Investigate and resolve disputes regarding the validity or amount of the debt.
Experience:
- Previous experience in debt collections, customer service, or a similar field is preferred.
- Familiarity with various types of debt (e.g., credit cards, medical, utilities) is a plus.
Skills & Competencies:
- Strong communication and negotiation skills.
- Ability to handle stressful situations and resolve conflicts professionally.
- Detail-oriented with excellent organizational skills.
- Strong problem-solving and critical thinking abilities.
- Proficiency in debt collection software, CRM systems, and Microsoft Office Suite (Excel, Word, etc.)
Salary
Competitive
Monthly based
Location
Accra, Greater Accra Region, Ghana
Job Overview
Location
Accra, Greater Accra Region, Ghana
