JOB DESCRIPTION
Key Responsibilities:
Client Communication and Support:
- Client onboarding - sending templated welcome packages and intake forms;
- Obtaining client information - ensuring intake forms are timely completed and returned by clients; obtaining information from the client as requested by the case manager or attorney;
- Client updates - providing client with updates with their case as directed by the case manager or attorney;
- Ongoing support - Answering questions, addressing concerns, and providing updates on case progress.
- Relationship management: Maintaining communication with clients throughout their engagement with the firm
Administrative and Operational Support:
- Scheduling: Managing attorney and client calendars, ensuring availability and organization.
- Record keeping: Ensuring all client information is directed to the file clerk and case manager to maintain accurate client files and records.
- Coordination: Collaborating with other team members (e.g., intake specialist, billing, case manager, and attorney) to ensure smooth workflows and meet client needs.
- Follow-up: Ensuring clients are contacted before and after consultations or meetings and hearings.
Requirements
- Excellent English phone communication skills and professional demeanor
- Strong written communication abilities for email and messaging platforms (including WhatsApp)
- Exceptional organizational skills and attention to detail
- Ability to maintain confidentiality and handle sensitive information appropriately
- Proven customer service experience with a focus on relationship building
- Proficiency with basic office software and scheduling tools
Preferred Qualifications
- Legal industry experience (not required - training will be provided)
- Experience in a professional services environment
- Knowledge of client relationship management systems
Salary
Competitive
Monthly based
Location
London, England, United Kingdom
Job Overview
Location
London, England, United Kingdom
