JOB DESCRIPTIONS
JOB OVERVIEW
- Client Relationship Officer is responsible for prospecting for clients, appraising loan clients, and monitoring and developing his/her loan and deposit portfolio.
- The role holder is also responsible for developing the savings and deposits portfolio for the target groups.
- The role is open in all branch networks. Candidates from Kumasi, Sunyani, Tamale, Makessim, and Techiman are strongly encouraged to apply.
MAIN RESPONSIBILITIES
Commercial Activities
Organize prospecting and communication actions in the zone of intervention (Organize prospecting and communication actions in the zone of intervention (markets and commercial areas) by collaborating with his/her colleagues and other staff of the institution
- Introduce Advans Ghana products and services to the target population.
- Follow up the prospects by regular contact with the identified potential clients.
- Propose new products and services to his/her current clients.
- Identify client’s needs and propose new products/services to the management.
- Encourage clients to open deposit accounts and meet targets.
- Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge, and all other aspects of customer service
Administrative Activities
- Keep complete and detailed documentation on each client.
Organization and Control
- Prepare a weekly plan with expected tasks and visits to be done.
- Share information and best practices with staff.
- Report all the issues related to the job to the immediate supervisor.
- Analyse the client portfolio by using operational reports.
Performance Criteria
The Client Relationship Assistant shall demonstrate:
- Ability to meet objectives (quantitative and qualitative) determined by the operations department and branch manager.
- Ability to represent Advans Ghana in the branch by demonstrating professionalism and dynamism.
- Ability to respect policies and procedures.
- Ability to manage the information by using the MIS and keeping records in client files.
- Good communication skills.
- Good drive for initiatives.
- Ability to deliver clear, transparent, and accurate information to clients.
- Ability to manage the information by using the MIS and keeping records in the client files.
- Ability to become a key stakeholder in the intervention zone.
- Ability to adapt the communication depending on the type of clientele by speaking local languages and adapting the level of language.
- Ability to manage the information by using the MIS and keeping records in the client files.
- Ability to become a key stakeholder in the intervention zone.
- Ability to adapt the communication depending on the type of clientele by speaking local languages and adapting the level of language.
GENERIC ACTIVITIES
- Prospection, client/guarantor visits, loan disbursement, recovery
CHALLENGES
- Dealing with difficult clients
- Commuting in between different locations
- 80% of the work time on the field engaging customers
PROFILE
- At least a Diploma, Higher National Diploma, and/or Bachelor’s Degree.
- At least one (1) year of working experience (National Service inclusive).
- Good mathematical ability, market appraisal skills, and knowledge of accounting.
- An advantage is practical knowledge of micro/small businesses and the market environment.
Salary
Competitive
Monthly based
Location
Accra, Greater Accra Region, Ghana
Accra, Greater Accra Region, Ghana
