JOB DESCRIPTION
Your Responsibilities Will Include The Following
- Receive and handle telephone policy enquiries in Call Centre department and action accordingly.
- Address all outstanding requirements on new applications in New Business.
- Providing enquiry numbers on claims to branches.
- Follow-up on outstanding requirements in terms of unpaid claims
- Refer leads to the Direct Marketing Department.
- Provide feedback on outstanding accounts and refunds in debtors.
- Follow-up on non-payments of premiums, defaults payments and incorrect deductions.
- Add a life to a policy (Not for PERSAL or Department of Defence (DOD).
- Add a child to an already existing child benefit (Not for PERSAL or DOD).
- Remove a life (Not for PERSAL or DOD).
- Remove child (as long as it is not the removal of the child benefit completely and not for PERSAL or DID).
- Duplicate a policy (send a copy of the policy to the client).
- Providing the Policy values to a client or their broker (the client can give authorization for a broker to get access on the phone).
- All instances of consent need to be recorded on the system so that the call centre agents can see earlier consents provided.
- Policy info for clients.
- All instances of consent need to be recorded on the system so that the call centre agents can see earlier consents provided.
- The Call centre may only provide policy information to a client when that client has a single policy with AVBOB.
- Paid up RSA (reduced some assured).
- Inflation.
- Reinstatements.
- Cessions.
- The client will still have to send us a hard copy of the cession as this is a legal document.
- Stop Payments.
- Other loans (when you change your payment method).
- These changes may only be done once the following is in place:
Salary
Competitive
Monthly based
Location
Tokologo Local Municipality, Free State, South Africa
Job Overview
Location
Tokologo Local Municipality, Free State, South Africa
