City General Manager

JOB DESCRIPTION

ABOUT THE ROLE 

As the General Manager, your mission is to grow The ALX community while driving its commercial success and impact. You will build and oversee a high-performing team, run day-to-day operations, and oversee revenue generation. As General Manager, you will be responsible for: 

• Community Growth: You will ensure that the community grows while maintaining its high-calibre membership
• P&L Ownership: You will have full P&L ownership as you grow revenue and manage costs to ensure profitability and sustainability
• Business Development & partnerships: You will establish strategic partnerships with key stakeholders, 
• Serving as the local Face of ALX: You will be ALX's representative in key forums and with local media etc.
• Managing stakeholders: You will build and maintain key stakeholder relationships. 
• Creating work opportunities for young Africans: You will help to facilitate work opportunities for young Africans in Nairobi by enabling early career top talent to build relationships with local corporate partners
• Driving a culture of execution: You will serve as the custodian of ALX's entrepreneurial ‘doer’ culture, rolling up your sleeves as a Founder--from engaging with VIPs and celebrities to setting the table for an intimate gathering -- no job is out of scope.

KPIs:

• Talent recruitment: Number of talent recruited into our training programs
• Community Growth: Measure by new community growth
• Customer experience: Measured by learner net promoter score 
• Impact: Number of work opportunities created for young talent 

REQUIREMENTS:

• 5+ years of experience in management consulting, finance, or operations management
• 3+ years of experience building partnerships
• 3+ years in a management role
• Entrepreneurial DNA & high level of self-motivation (experience as an entrepreneur / working in a fast-paced environment is a plus)
• Strong business and financial acumen
• Strong relationship-building skills & stakeholder management
• ‘Roll up Sleeves’ GYSHIDO mindset
• Excellent written and verbal communication skills
• Experience building & managing lean, high-performance teams
• Ability to work in a dynamic and changing environment
• Strong analytical and problem-solving skills, highly organised and agile
• Data-Driven decision making
• Capable of building financial models
• Flexibility to travel frequently around your region, as well as working late nights and weekends as and when required
• This is a hybrid role, with a minimum 2-3 days at the office required