JOB DESCRIPTION
Key accountabilities and decision ownership:
· Execute E2E campaigns on cross-selling, upselling and base management initiatives
· Prepare insightful reports on base activities, retention and inactivity: setup and deliver IBRO reports, campaign ROI reports
· Consistent monitoring of the overall mobile money customer base inactivity, subscribers, usage and propositions and recommend actions based on performance
· Prepare and ensure successful execution of weekly SMS communication calendar.
· Support driving Mobile Money initiatives to increase penetration of Mobile Money users
Core competencies, knowledge and experience:
· Excellent analytical and logical reasoning skills translated from consumer insights
· Excellent communication skills
· Able to challenge the status quo
Must have technical/professional qualifications:
· 1+ years’ experience in customer value management programs
· Bachelor’s degree in Arts, Computer Science, Statistics, Actuarial Science, Telecommunications or IT
· Strong analytical skills and business acumen
Salary
Competitive
Monthly based
Location
, East Gonja Municipal District, Savannah Region, Ghana, Savannah Region, Ghana
, East Gonja Municipal District, Savannah Region, Ghana, Savannah Region, Ghana
