JOB DESCRIPTION
Core Responsibilities
1. Manages the billing function, including team members, and fosters a culture of excellence, continuous improvement, and ensure all bills are issued timely, accurately and efficiently
- Ensure that the team maintains expertise with respect to industry trends and best practices (e.g. technology, processes, etc.) and applies them back into company billing processes
- Ensure both client and company preferences are appropriate balanced
- Document, maintain, update, and communicate key policies and practices
- Publish and manage performance against key metrics
- Provide consistent direction and guidance to billing team and instill an expectation of compliance with policies and practices at all times
2. Manage unbilled inventory
- Work closely with the Director, Billing & Collections and A/R Manager to ensure consistent and regular communication around issues and old outstanding balances
- Identify and escalate problem accounts; work with the appropriate parties to influence timely and effective responsibility
3. Organize the billing process of indirect rate adjustments and reconciliation
- Interface with core rates team and keeps other members of the billing team apprised of any changes in process
- Maintain spreadsheets detailing statuses of indirect rate adjustments for eligible projects for each Phase.
- Ensure that all steps of the checklist have been properly filled out for each project
- Hold regular rates status meetings and prioritizes action items for group
- Maintain list of projects that have been identified as givebacks to the clients and assigns to team members
- Document key policies and business processes related to the indirect rate adjustment process
4. Provide superior customer service to external and internal clients.
- Maintain a thorough understanding of the needs of all our customers and ensure the team exceeds those expectations
- Respond to all client billing inquiries in a timely manner
- Coordinate with divisions and billers to ensure invoices are revised accordingly and/or necessary information is provided to the client
- Develop strong relationships with company management and ensure a mutual understanding of and appropriate balance between those needs and the requirements of Finance
5. Interface with divisions/departments to resolve any billing-related issues
- Hold monthly division meetings to review metrics and progress
- Interface with IT to troubleshoot Oracle issues on invoices and test fixes as needed before live production rollout
- Communicate and works closely with Contracts specifically on billing matters
6. Foster a culture of continuous improvement and work with other team members and IT to automate processes and reduce the amount of manual labor required for work processes
What We Value
- Bachelor’s Degree + Five years of relevant experience, or Master’s Degree + Three years of relevant experience
- 8-10 years of billing or accounts receivable experience preferred
- Experience managing small teams and supporting their learning and career growth
- Understanding of US government contracting and US government invoicing strongly preferred
- Expert knowledge in using spreadsheets (preferably Excel)
- Demonstrated expertise in government accounting and client specific portals for invoicing
- Strong analytical and critical thinking skills
- High degree of confidence and professional maturity
- Superior communication skills.
- Excellent customer service.
- Demonstrated track record of identifying and implementing process improvements.
- Expertise with Oracle (or similar software with project accounting).
- Strong knowledge of government accounting and billing
Salary
Competitive
Monthly based
Location
, East Gonja Municipal District, Savannah Region, Ghana, Savannah Region, Ghana
, East Gonja Municipal District, Savannah Region, Ghana, Savannah Region, Ghana
