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Job Descriptions



Responsibilities

Business Development

  • Develop specific strategies to support business growth objectives.
  • Responsible for assisting the Banking Operations Manager on all branch operational issues by ensuring compliance to processes and procedures.
  • Responsible for the execution of the company's account manual and all related Policies of the Banking Operations Division
  • Perform other ad-hoc business development task assigned by Supervisor,

Non -Cash Operations Management

  • Responsible for daily and monthly reconciliations of all back-office transactions (CASA, IVEST, CHEQUES, INSURANCE, INTERNAL ACCOUNTS, FEES, USSD, MOBISAVE, F NDS TRANSFER, INSURANCE AND MOBILE MONEY)
  • Ensure frontline staff are complying with standard operating processes and policies.
  • Responsible for all effective execution of all funds transfer (Internal and external)
  • Regular branch visits to ensure compliance with SOPs and provide support.
  • Assist Banking Operations Manager on all staff training.
  • Ensure strict adherence to cash management.
  • Provide system support to branches and team.
  • Responsible for reconciliation of all internal accounts.
  • Responsible for customers account management in MIP and dormant accounts
  • Ensure branch operations supervisors adheres to daily CCTV monitoring reports and branch opening and closing procedures
  • Responsible for the management of all Izwe cheque books.
  • Responsible for Izwe cheque clearing (Inward and Outward).
  • Responsible for all transfers and payments for Izwe clients.
  • Responsible for the management of branch operations supervisor on all non-sales related tasks in the branch

Customer care and Relationship Management

  • Collaborate with relevant departments to ensure that workflows, processes, structures, and set-up in the banking halls support efficient service delivery.
  • Monitor service delivery levels to ensure a consistent match between actual service delivery and agreed institutional standards.
  • Lead and develop a strong sense of client orientation amongst all staff.
  • Ensure the effective implementation of service recovery initiatives to ensure that client complaints are effectively addressed.

Compliance, Security and Control

  • Comply with relevant institutional policies, processes, and procedures.
  • Be well informed to implement policies, processes, and procedures of the Institution.
  • Ensure full implementation of all recommendations of audit, compliance, and other management reports.
  • Full adherence to KYC requirements for all accounts opening
  • Assist the banking operation manager on all regulatory reports timely.


Qualification:

  • A Bachelors ‘Degree is recommended Business Administration or related Field.
  • Master’s Degree /Professional qualification will be an added advantage.


Technical:

  • Branch Operations experience at a bank or Savings and Loans with a minimum of 5 years' Experience is essential.
  • Relevant customer service industry experience.
  • Relevant knowledge of applicable laws and regulations in the financial industry.
  • Good knowledge of MS Office suite of programs.


Personality:

  • Verbal and written communication.
  • Delivering results and meeting customer expectations.
  • Process Improvement.
  • Financial knowledge.
  • Attention to detail.
  • Hard working and goal driven.
  • Ambitious and enthusiastic team player.
  • Ability to maintain high accuracy levels and work quality standards.
  • Good interpersonal skills.
  • Ability to keep things in confidence and exhibit a high level of integrity.
  • Problem-Solving






Salary

Competitive

Monthly based

Location

Accra, Greater Accra Region, Ghana

Job Overview
Job Posted:
16 hours ago
Job Expire:
19h 38m
Job Type
Full Time
Job Role
Education
Bachelor Degree
Experience
2- 3 Years
Slots...
1

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Location

Accra, Greater Accra Region, Ghana