Job Descriptions
Responsibilities
Business Development
- Develop specific strategies to support business growth objectives.
- Responsible for assisting the Banking Operations Manager on all branch operational issues by ensuring compliance to processes and procedures.
- Responsible for the execution of the company's account manual and all related Policies of the Banking Operations Division
- Perform other ad-hoc business development task assigned by Supervisor,
Non -Cash Operations Management
- Responsible for daily and monthly reconciliations of all back-office transactions (CASA, IVEST, CHEQUES, INSURANCE, INTERNAL ACCOUNTS, FEES, USSD, MOBISAVE, F NDS TRANSFER, INSURANCE AND MOBILE MONEY)
- Ensure frontline staff are complying with standard operating processes and policies.
- Responsible for all effective execution of all funds transfer (Internal and external)
- Regular branch visits to ensure compliance with SOPs and provide support.
- Assist Banking Operations Manager on all staff training.
- Ensure strict adherence to cash management.
- Provide system support to branches and team.
- Responsible for reconciliation of all internal accounts.
- Responsible for customers account management in MIP and dormant accounts
- Ensure branch operations supervisors adheres to daily CCTV monitoring reports and branch opening and closing procedures
- Responsible for the management of all Izwe cheque books.
- Responsible for Izwe cheque clearing (Inward and Outward).
- Responsible for all transfers and payments for Izwe clients.
- Responsible for the management of branch operations supervisor on all non-sales related tasks in the branch
Customer care and Relationship Management
- Collaborate with relevant departments to ensure that workflows, processes, structures, and set-up in the banking halls support efficient service delivery.
- Monitor service delivery levels to ensure a consistent match between actual service delivery and agreed institutional standards.
- Lead and develop a strong sense of client orientation amongst all staff.
- Ensure the effective implementation of service recovery initiatives to ensure that client complaints are effectively addressed.
Compliance, Security and Control
- Comply with relevant institutional policies, processes, and procedures.
- Be well informed to implement policies, processes, and procedures of the Institution.
- Ensure full implementation of all recommendations of audit, compliance, and other management reports.
- Full adherence to KYC requirements for all accounts opening
- Assist the banking operation manager on all regulatory reports timely.
Qualification:
- A Bachelors ‘Degree is recommended Business Administration or related Field.
- Master’s Degree /Professional qualification will be an added advantage.
Technical:
- Branch Operations experience at a bank or Savings and Loans with a minimum of 5 years' Experience is essential.
- Relevant customer service industry experience.
- Relevant knowledge of applicable laws and regulations in the financial industry.
- Good knowledge of MS Office suite of programs.
Salary
Competitive
Monthly based
Location
Accra, Greater Accra Region, Ghana
Job Overview
Location
Accra, Greater Accra Region, Ghana