Assistant Manager

JOB DESCRIPTION

Key Responsibilities 

 Leadership and People Management

• Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
• Support Store Manager in building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive store operations.
• Support ongoing learning and development of team members (i.e., Educators and Key Leaders) consistently and equitably by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.
• Support the store’s recruiting and hiring process, onboarding training, and overall performance management activities.
• Engage in career discussions to support and reinforce team understanding of how working at lululemon will contribute to their career and personal growth. 
• Provide team member recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth.
• Collaborate with Store Manager to plan and prepare team member schedule according to labour requirements, availability, and budget considerations.

Working with Others

• Establish supportive and productive relationships with all team members, focusing on personal and professional development.
• Collaborate with team members to ensure an optimal guest experience that values guests’ time and support store operations.

Guest Experience 

• Support team members (e.g., leading by example or coaching) to ensure a great guest experience, including assessing guest needs, providing technical product educations, and supporting in-store transactions and omnichannel programs (e.g., buy online pickup in store, phone sales, and ship from store options).
• Move dynamically on the floor to assess and fulfill the needs of the business, team, and guests.
• Resolve guest feedback and address emergent issues, including guest escalations and emergency requests, helping to “make it right” for guests.

Operations

• Implement the Store Manager’s vision for the store and cascade to team members.
• Partner with Store Manager to review business data and metrics (e.g., profit and loss [P&L] statement) to inform planning processes (e.g., quarterly business review and sales planning).
• Partner with Store Manager to manage store’s budget, labor hours, expenses, and P&L statement.
• Provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations. 
• Open and close the store in accordance with the opening and closing checklists.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.
• Perform work in accordance with applicable policies, procedures, and laws or regulations.

Budget Responsibility

• Accountable for delegated aspects of controllable budget or labour hours

People Management

• Team lead role indirectly responsible for subset of store employees during shift or as delegated by Store Manager

Key Skills & Core Values You Bring 

• Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences  
• Integrity/Honesty: Behaves in an honest, fair, and ethical manner
• Leadership: Is able and desires to lead, influence, and inspire others; motivates, empowers, develops, and directs people as they work  
• Collaboration and Teamwork: Works productively with and supports others to achieve goals; seeks partnerships and diverse perspectives
• Adaptability/Agility: Tolerates uncertainty and ambiguity and can change priorities in a fast-paced environment 
• Decision Making: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions
• Strategic Thinking: Sets strategies that are aligned to vision and values of the company to achieve goals/vision/further the mission; considers the 'big picture' implications of decisions
• Resilience: Remains persistent; recovers quickly from setbacks 

Job Requirements  

Eligibility 

• Must be legally authorized to work in the country in which the store is located 
• Must be 18 years of age or older 
• Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only) 
• Must have the ability to travel to assigned store  

Availability 

• Willing to work a flexible schedule including evenings, weekends, and holidays 

Other Willingness Requirements 

• Willing to work as part of a team and also complete work independently  
• Willing to move through a store for most of a shift to help guests and accomplish work 
• Willing to move boxes weighing up to 30 lbs (13.6 kg) 
• Willing to work in an environment with bright lights and loud music 

Experience 

• Work experience in leadership or people management  

Job Assets (i.e., nice to have; not required)

• Education: High school diploma, GED, or equivalent
• Education: Bachelor’s degree or equivalent
• Experience: 1 year retail or sales specific management experience